Brief

‘HCL TOUCH’ to offer 24x7 services in 4,000 towns

In what seems to be a move towards making a favorable climate and inculcating goodwill among the existing and prospective customers for future investments, with launch of laptops and desktops, HCL Infosystems announced opening of ‘HCL TOUCH’, round the clock service and support centers, though, initially for the laptop customers.

Ajay Chowdhry, chairman and CEO, HCL Infosystems said that increasingly customers are becoming nomads, with increased work pressure and mobility. Everyone who is on the move and has a laptop, wants to work even at times they are traveling or waiting to catch a flight or train at airports or railway stations.

Be it teachers, busy with their school work, students with studies and entertainment, CEOs, CIOs and business mangers with their office work—all of them need a 24x7 support center, which may resolve any issue with laptops or notebooks, to work without interruptions at any place and at any point of time. Through a universal customer care number (1860-1800-425) and 11 regional languages options, besides English and Hindi, HCL will address the needs of customers in metros as well as in the upcountry regions of India.

With its presence in 4,000 towns, HCL will devote this initiative 14 remote support centers, 505 service offices, 390 warehouses and 150 repair centers. This round-the-clock series of services includes network and email support, peripherals and hardware configuration support, fortressing health care support and tracking services.

Recalling HCL’s entry in to the government sector and thereby reaching to the remotest of the place of the country, Chowdhry said, “In early 1980s NIC asked us to deploy engineers in every district of the country, if we were to begin a long term partnership with the government. Accepting the challenge of this huge scale work force deployment, we have constantly tried to raise the bar so that customer’s interest is looked after in a better manner.”