30 Minute Interview

Delivering the next level of automation

Girish Krishnamurthy, Managing Director, Kaseya India, spoke to Nivedan Prakash on the company’s Indian foray and its IT Automation software

Girish Krishnamurthy

What prompted your entry into the domestic market?

We are an international software company and have been operating in various markets including the US, Europe, and South East Asia. Now we are bringing Kaseya to the domestic market and have set up a new office in Bangalore.

We are in India because Kaseya has been successful in the field of Managed Services. Traditionally, IT providers would work on a reactive support model. Today, we are operating on much higher level of service availability; IT is becoming crucial to the way companies operate and waiting for computers to breakdown before they are fixed is no longer acceptable.

The market wants a fresh approach and methods and one of these is Managed Services, which is about the proactive monitoring and management of IT resources to ensure uptime. We have successfully taken this model to the US and Europe and we are getting the same sort of demand in the domestic market.

Kaseya has expertise in IT Automation. How do you automate and remotely manage the IT services?

We provide a software solution, which enables the IT providers to automate many of the day-to-day routine monitoring, and management tasks that they have to perform. Take the case of patch management. Here Kaseya automates the discovery of patches that should be installed on machines and it automates the release to such a point that key technicians do not have to get involved.

Traditionally, technicians manually apply patches and this takes a lot of time. Here machines are patched on a real time basis. It is a Web-based service with secured access that operates across the Internet. We do not need wide area connections, VPN structures and additional security software because our technology is already secured.

Which IT services are you targeting?

There is a full range of services that are being delivered for maximum uptime availability in computing administration. It could be monitoring of critical services, application or services running on those servers, Exchange Server, any other mail server, Web server, or patching machine.

What is unique about your solution?

Our USP is ease of deployment, ease of set-up with administration, unified interface that greatly simplifies training, setup time and usage, access anywhere and anytime, remote management and administration of any computer at any location.

Do you cater to any other areas beyond IT Automation?

IT Automation is fairly a large area. We are bringing in not only Kaseya as a technology platform but also the concept of managed services in the business model that IT providers in India choose to adopt for greater level of service and availability, which helps to align business for better growth.

How important is India as a market for Kaseya?

For us, India is a very important market as far as managed services go. There is so much technology adoption here that you need someone to manage it in a secure way and that is where the managed services deliver. We believe that in the coming years, we will witness a tremendous growth in the Indian market.