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Enterprise-wide applications
The next step is EWA
Learn from others' mistakes. Before buying an ERP solution
ask for references
 SMBs
already have the basic infrastructure in place when it comes to their IT set-ups.
It’s now time to pilot and roll out enterprise wide applications or EWA.
ERP is the most popular of these and lots of SMBs have already deployed these
systems. When it comes to ERP the market is dominated by SAP with Oracle, Microsoft,
Ramco among the other players.
While deploying EWA, most IT managers prefer to get references of other companies
in their industry vertical that have deployed the same software. A EWA rollout
can take several months and for an SMB it is advisable to start small with a
few core modules and then add to it rather than go in for a big-bang approach.
On the whole it is better to stick to off-the- shelf software
rather than try to build your own as maintaining home-grown systems can be troublesome
especially if the person who developed the system in the first place leaves
the organization at a later date.
While applications like CRM and BI may seem overwhelming and unnecessary to
a small business with a handful of branches, they can be useful for a mid-sized
business that has to compete with its peers for the business of larger companies
or even end-users.
EWA can be categorized into front office (customer-facing)
applications such as CRM, and back office applications like ERP and SCM. In
front office EWA, the application is used to automate or streamline communication
between customers and the organization. Back office EWA systems are used to
automate backend processes such as material requisitions, billing, distribution
and reporting.
ERP is a forerunner among EWAs, and has contributed significantly
to the popularity of these applications. Although ERP systems were initially
developed for manufacturing, they are available today for almost every industry
vertical. Mid-sized businesses from the manufacturing segment are the big spenders
on ERP in the country.
The prime reason for small businesses not implementing ERP systems is because
most of them are family-run businesses. But now the small businesses are moving
from accounting solutions to ERP systems as there are benefits to be gained
by these organizations over home-grown solutions or manual processes.
The CRM market in the SMB segment has matured, and smaller companies can now
take advantage of the same CRM functionality that larger competitors enjoy.
Vendors, driven by more competition and consolidation, now package and price
this functionality for the specific requirements of SMBs.
Business Intelligence
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 Features:
The software accesses operational data from disparate sources and streams
it into a patent-pending 64-bit memory-based streaming data store that
aggregates and correlates data in real-time, ensuring that dashboard metrics
are always up-to-date. It also triggers alerts when exceptions occur so
that corrective action can be taken.
The software supports interactive self-service
dashboards that can be personalized and customized by operational users
who can use them to view key metrics related to their day-to-day jobs.
Price: Rs 21,30,000 onwards for a 50-user
production license.
Contact: Jaskiran Bhatia
Telephone: 022 4098 8900
E-mail: jaskiran.bhatia@in.ibm.com
Website: cognos.com
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 Features:
This comprehensive Business Intelligence application caters to the strategic,
tactical and operational data analysis and reporting needs of companies
across various verticals. Its features include 1Key view, 1Key cube and
1Key charts, 1Key tree, 1Key KPI, 1Key dashboard, 1Key ticker, 1Key reporter,
which are available in client/server as well as Web mode. Irrespective
of the existing applications 1KEY Agile, with inbuilt drivers for multiple
relational databases and flat-file databases including Progress, Oracle,
SQL, DB2 and Sybase can assist an organization in creating a single reporting
structure in a heterogeneous database environment.
Price: Starts from Rs 3,60,000
Contact: Vikram Kole
Telephone: 022 6688 8903/99202 35351
E-mail:sales@maia-intelligence.com
Website: maia-intelligence.com
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 Features:
A part of the Oracle Fusion Middleware product family, this product provides
business intelligence (BI) and analytical capabilities based upon OLAP
interactive dashboards, ad hoc analysis, proactive detection and alerts,
advanced reporting and publishing, mobile analytics, desktop gadgets,
and more.
Price: Starting from Rs 17,136 per user onwards
(Software update license and support are extra)
Telephone: 080 4029 1180/78/76/73
E-mail: oracleindia_in@oracle.com
Website: oracle.com
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Document Management System
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 Features:
It maintains comprehensive audit trails and supports multi-level security.
The software supports batch processing of documents. The ViewWise virtual
printer driver enables reports and outputs generated by third-party software
to be stored and viewed in ViewWise.
Its features include a search engine with support
for Full Text Search (FTS), and support for up to 355+ different file
formats (including AutoCAD drawings); document retention, routing and
e-mail archival options are also available.
Price: Rs 2,00,000
Contact: Seby Cyriac
Telephone: 98454 28028, 080 4138 0700
E-mail: seby.c@syntaxsoft.com; business@syntaxsoft.com
Website: syntaxsoft.com
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Enterprise resource planning
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 Features:
ebizframe ERP (Enterprise version) covers CRM, procurement, inventory,
manufacturing, financials, HRIS, fixed assets, costing, equipment maintenance,
customer care and statutory requirements.
Price: Starting at Rs 15,00,000
Contact: Prakash Gopalani
Telephone: 98100 95439, 011 4161 6241/44
E-mail: marketing@essindia.co.in
Website: essindia.com
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 Features:
The system provides accounting and operations, business intelligence and
reporting, project and job costing, discrete manufacturing, process manufacturing
and service manager functions. It provides a modular structure with customizable
screens and fields. The product’s three-tier architecture works with
SQL, SQL Server, DB2 and Oracle databases and works on Windows and Linux
environments. It has hybrid deployment options and is integrated with
Microsoft Office.
Price: Rs 3,00,000 upwards for a 5 user license
with basic modules
Telephone: 011 4100 2488
E-mail: salesindia@sage.com
Website: sage.com
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 Features:
The software’s functionality includes manufacturing, distribution,
customer relationship management, supply chain management, project finance,
financial management, human resource management, business analysis.
Its features include integration with other Microsoft
server products to offer features such as an enterprise portal with SharePoint
Services, reporting services with Microsoft SQL Server, Web services and
.NET interoperability with Visual Studio 2005, business document exchange
and integration framework with Microsoft Biz Talk Server.
Price: Starting from Rs 80,000 (per concurrent
user)
Telephone: 1800 11 1100 (toll free)
E-mail: connect@microsoft.com
Website: microsoft.com
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 Features:
This integrated suite of business applications provides information for
decision-making and enables optimal responsiveness. It provides businesses
the functional best practices and industry-specific capabilities they
need to adapt to change and compete more effectively.
Price: Starting from Rs 2,998 per user
(Software update license and support are extra)
Telephone: 080 4029 1180/78/76/73
E-mail: oracleindia_in@oracle.com
Website: oracle.com
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Customer Relationship Management
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 Features:
Tailored to the specific needs of more than 20 industries, Oracle’s
Siebel Customer Relationship Management applications helps provide insight
to the right person at the right time, leading to faster, better informed
decisions. Siebel provides predictive analytics capabilities that deliver
real-time intelligence, flexibility through support of both J2EE and .NET,
and a lower total cost of ownership.
Price: Starting from Rs 1,39,230 onwards
per user
(Software update license and support are extra)
Telephone: 080 4029 1180/78/76/73
E-mail: oracleindia_in@oracle.com
Website: oracle.com
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 Features:
It can be used for contact management, account management, sales pipeline
and opportunities, campaign management, customer service, reports and
analysis, work flows, lead management—Web leads, dashboards, outlook
integration, sales forecasting, field and record level security and knowledge
base and solutions.
Price: Rs 995 per user per month (standard
version)
Rs 1,995 per user per month (advanced version)
Telephone: 011 4100 2488
E-mail: salesindia@sage.com
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 Features:
This is a suite with marketing, sales and service capabilities, with a
familiar and consistent user interface based on Microsoft Office and Microsoft
Office Outlook.
Price: Starting from Rs 40,000
(per user) and server from Rs 80,000
Telephone: 1800 11 1100 (toll free)
Email: connect@microsoft.com
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Supply Chain Management
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 Features:
This solution supports demand-driven manufacturing and distribution. These
software modules promote revenue growth and cost reduction by improving
fulfilment rates, allowing asset and capacity utilization and expanding
market dominance while reducing inventory, shrinking lead times, and achieving
overall cost-of-goods improvements.
Price: Starting from Rs 11,781 per user onwards
(Software update license and support are extra)
Telephone: 080 4029 1180/78/76/73
E-mail: oracleindia_in@oracle.com
Website: oracle.com
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Others (Reporting solutions, Office Suite)
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 Features:
This software combines tools that help frontline network professionals
solve the wide range of problems that they encounter. LAN and Wi-Fi network
installers rely on the EtherScope analyzer to complete projects on-time
and within budget. Whether it is testing and troubleshooting during the
installation or upgrade, or validating LAN operation by verifying network
services and measuring Ethernet performance after the install, the EtherScope
installation assistant is up to the task.
Price: Rs 10,000 to Rs 3,000,000 depending
on configuration and needs
Contact: A Sitaramaiah
Telephone: 080 4032 2000
E-mail: sita@flukenetworks.com
Website: flukenetworks.com
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 Features:
The software has personalized home pages, workflow and context-driven
reports. It promotes user adoption by integrating with favourite desktop
applications.
Its other features include self-help components
that help unlock valuable information, organize and analyze information
from across the enterprise, view results to what-if scenarios in real-time
and manage applications with Applix’s 64-bit capability to handle
large volumes of data, complex calculations, and high user concurrency.
Price: Starting from Rs 5,26,250 (approx.)
Contact: Srikanta Krishnamurthy
Telephone: 98452 10322
E-mail: srikkris@in.ibm.com
Website: cognos.com
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 Features:
Udyog Software’ Excise software is for Manufacturer and Traders.
This is the Visual FoxPro version meant for small and medium businesses.
i-Tax the Indian taxation module for Global ERP from Udyog mainly for
large business with SQL as back-end. It has capabilities of importing
Data in CSV or XML format, some field which is not capture in ERP is generated
in application and secure data storage for Returns Filing and Reporting.
i-Tax is the easiest, most economical, most accurate software for Indian
taxation. \
Price: Starting price for the Excise Software
Suite for Traders is Rs 15,300. The Manufacturers Suite starts from Rs
28,800.
Contact: Pramod. K
Telephone: 93241 24369
E-mail: Pramod@udyogsoftware.com
Website: udyogexcise.com
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 Features:
This office suite for the Mac includes three applications namely the Pages
’08 word processor, the Numbers ’08 spreadsheet and Keynote
’08 presentation software.
Price: Rs 3,460
Telephone: 080 2574 4646/1800 425 0744 / 080 4140 9000
E-mail: indiasales@mac.com
Website: apple.com / apple.co.in
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