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Building
a culture of customer service
By providing excellent customer service experience consistently,
organizations today can win and retain the loyalty of their
clients. Faiz Askari on why building a customer-centric culture
is essential for business advantage
Innovation
and abandonment
Working
towards maximum results
A
worthy inheritor
He is a fine example of a young achiever respecting unrestricted
freedom and using it constructively. Abhimanyu Gupta, Director,
Actis Technologies, discusses with Renuka Vembu his new initiative
of taking telemedicine to rural India
An
equal field
In the largely male dominated IT sector, ThoughtWorks Technologies
is targeting to achieve a 50:50 male-female employee ratio.
Renuka Vembu finds out more of such unique initiatives by
the company
Terrified
of talking?
T A Balasubramanian focuses on one of the greatest fears that
haunts a CIO—public speaking.
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