|
Spies
among us
Spyware programs are installed covertly on a computer to watch
and observe the user’s activity while surfing the Internet.
They harvest information from user-supplied data and transmit
it secretly. By Faiz Askari
Customer
experience management: is it just another name for CRM?
Lately many analysts and other thought leaders have dramatically
increased their attention to “Customer Experience Management
(CEM).” As interest grows, countless consulting firms
are claiming expertise and developing offerings and even dedicated
practices focused on CEM.
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