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www.expresscomputeronline.com WEEKLY INSIGHT FOR TECHNOLOGY PROFESSIONALS
26 March 2007  
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PCs & Workstations

PCs-the great enabler

Increased IT adoption on account of a plethora of e-governance initiatives, both central and state, lower prices and rising demand from B and C class cities are some of the factors that are boosting PC sales. By Faiz Askari

The emergence of the SMB segment and the rapid growth of the PC market in class D and E cities were two talking points in 2006. The affordability of computers and the resultant boom in PC adoption has been the biggest change in the Indian PC market in recent times.

Princy Bhatnagar, GM, Transaction Brand, Lenovo India Pvt Ltd says, “The market is growing rapidly. People are becoming more demanding. We have received an excellent response to the new features or technologies introduced by us in the last year—the Jog Dial, Face Recognition and Dolby Home Theater.”

"PCs are acting as entertainment centres with TV functionality,
supported by the digital sound experience and large screen displays"

- Princy Bhatnagar
GM, Transaction Brand
Lenovo India Pvt Ltd

With the price differential between a branded PC and an assembled one dwindling, brands have the edge now. Rajendra Kumar, Executive Vice President, HCL Infosystems Limited says, “The government’s policy on levies and duties has meant that organised players are able to offer PCs at a price that is comparable to PCs from local assemblers. In terms of content, the growing availability of broadband nationwide has also added thrust to the demand for PCs.”

Ashutosh Vaidya, Vice President, Wipro Personal Computing Division (WPC), Wipro Infotech says, “People rely on PCs much more than they did before. As a result they are looking for quality products with greater reliability and dependable support services.”

MAIT found that 2.96 million PCs and notebooks were sold between April and September 2006, 19 percent more than in the same period during the last fiscal. Consumption of desktops grew by 8 percent. PC sales are projected to cross 6.5 million units in fiscal 2006-07.

India has one of the lowest PC penetration rates in the world at 18 per 1,000. Rajan Anandan, Vice President & General Manager, Dell India says, “In comparison China has 61 per 1,000, Brazil 142 per 1,000 and Russia 155 per 1,000. Although the industry sold an estimated 5.8 Million PCs in 2006, the size of the market remains relatively small when compared to China’s 22 Million plus.”

Dell has big plans for 2007. Anandan says, “India is undoubtedly a key market for Dell, both in the short and long-term. We are setting up a manufacturing facility in Sriperumbudur, which is a manifestation of our ambition to become No. 1 in India in PCs across all segments.”

2006-07: The fiscal that was
MAIT’s Industry Performance Review for the first-half of financial year 2006-07 found that PC sales between April and September 2006 of both desktops and notebooks stood at 2.96 million units, a growth of 19 percent over the same period in the previous fiscal. This was led by 180 percent growth in notebook sales, while consumption of desktops grew by 8 percent. PC sales are projected to cross 6.5 million units in fiscal 2006-07.

The Second Quarter (Q2) ending September’06 witnessed PC sales exceeding 1.75 million units, registering a growth rate of 46 percent over the previous quarter and 19 percent year-on-year. Desktop sales crossed 1.5 million units with 48 percent sequential growth while notebook sales totalled 0.25 million units with 38 percent sequential growth.

Demand was highest from telecom, banking and financial service sectors, education, retail and BPO/IT-enabled services, and rose also on account of some major e-governance initiatives of the Union and state governments. The southward trend in pricing continued during the year. Further, significant consumption in the small and medium enterprises contributed to the industry growth and consumption in the home market remained buoyant.

Commenting on the need for a strong domestic IT market to strengthen India’s hardware manufacturing industry, MAIT Executive Director, Vinnie Mehta said: “Domestic demand is likely to gain tremendous momentum in 2007, which has been declared the ‘Year of Broadband’. We welcome the slew of encouraging policy measures announced by the Government to promote development of content in local languages. MAIT works to ensure that the growth in market translates into manufacturing opportunities and, as such, welcomes the clearance of the Fab policy. The industry is also eagerly awaiting the long overdue policy for the manufacture of IT and electronics products. The above two policies could play a critical role not only in boosting highly capital-intensive activities like the manufacture of semiconductors, LCDs, storage devices and so on, but also in expanding the consumption of IT goods and services in the country.”

Organised vs. unorganised

Multinational brands accounted for 37 percent of the desktop market in H1 2006-07, registering a growth of 14 percent over the same period last year when these accounted for 35 percent of the market. The proportion of Indian brands fell from 31 percent to 23 percent; they registered a year-on-year decline of 20 percent. Assembled PCs, the smaller lesser known regional brands and unbranded systems witnessed a growth of over 27 percent in absolute unit sales and an increase in market share, accounting for 40 percent of PC sales in H1 2006-07, up from the earlier 34 percent.

Businesses vs. household consumption

The business segment accounted for 77 percent of sales, registering a 7 percent growth on a year-on-year basis and 19 percent on a sequential basis. While sales to factory locations and also to small and medium enterprises were poor, sales to the large establishments witnessed a robust growth of 28 percent. Households accounted for 23 percent of the total desktop market with sales crossing 0.57 million units. This represents a growth of 12 percent over H1 2005-06.

Within the Households segment, SEC (socio-economic category) A continued to dominate the market with a 43 percent market share; but it witnessed a 2 percent drop in sales. SEC B accounted for 37 percent market share and 33 percent growth while SEC C registered a 12 percent growth with 20 percent of the market share. The stagnation of desktop consumption in SEC A was more than made up by increased consumption of notebooks. SEC A accounted for 80 percent of the notebook sales within the households registering a growth rate of 637 percent.

By processor sales

Desktop demand in H1 2006-07 was primarily for P4 units, which accounted for 82 percent of total sales. The recently introduced Intel dual-core processors garnered 3 percent of the market. Other branded processors like the AMD and Cyrix, among others, accounted for another 13 percent.

By town-class

The top four metros accounted for 35 percent of the total PCs purchased with 25 percent growth in consumption. PC purchases in Class B Cities accounted for 7 percent of the market witnessing a growth rate of 48 percent. In smaller towns, PC purchases increased by 14 percent to account for 58 percent of the PCs sold. Smaller towns accounted for 55 percent of the market in the same period last fiscal.

Lower component prices

"The Indian customer wants all the features at a better price. This is why sub-10K PCs failed"


- Sanjay Kumar

Product Manager-PC Business Division
Intex Technologies (I) Ltd

Any drop in individual component prices eventually triggers a fall in PC prices. Kumar of HCL points out the reaction of a market trend in which Intel component prices are going down. He says, “As a country, we have a large gap to fill in potential PC penetration and what has been realised so far. This gap will only be filled when everyone who wants to buy a PC is not turned away by its price.”

Sanjay Kumar, Product Manager-PC Business Division, Intex Technologies (I) Ltd says, “This, coupled with rising demand from SMEs, B and C class cities, education and government sectors, has given a boost to the manufacturing industry. This, in turn, will bring down the prices of PCs and make it possible for consumers to avail of better technology for the same or a lower price.”

Gaming and music

"With Windows Vista being launched we are expecting good returns from this market'

- V K Bhandari
Chairman & Managing Director
Vintron

Gaming and music represent the entertainment aspects of PC usage as a result of convergence the most visual facet of which is the thin line between consumer electronics and IT hardware.

Bhatnagar of Lenovo commented on the growing demand for music and entertainment saying, “PCs are acting as entertainment centres with TV functionality, supported by the digital sound experience and large screen displays.”

Kumar of HCL adds, “More than gaming and music, it is the ability of a PC to function as the centre of a digital lifestyle that is of prime concern to the consumer who wants all his digital devices—digital cameras, MP3 players, and mobile phones–to connect seamlessly to his computer. He wants to view, e-mail and print photographs, transfer and edit videos and watch live television and DVDs, not to mention play games and download and listen to music on a home PC.”

V K Bhandari, Chairman & Managing Director, Vintron says, “Music and Gaming are playing an important role for the youth as they require a powerful machine for gaming and with Windows Vista being launched we are expecting good returns from this market.”

Putting forth a different perspective on gaming, S Rajendran, General Manager - Sales & Marketing, Mobility & Display Products Group, Acer India believes that this is still a small market in India, even in urban areas. Rajendran says, “This is reflected in the fact that so called ‘gaming PCs’ have not really set the market on fire. Entertainment however is a key driver for PCs in the home segment especially among the urban middle and upper middle class. We are clear that in urban markets you need to offer consumers PCs that are rich in multimedia features.”

2007: PC market outlook & trends
PC penetration in India, as of now, is low and the most important elements of PC pricing and penetration will be the government's policies on duties and taxes. With increasing adoption of IT through several e-governance initiatives of the central and state governments, the interface between government and people will increasingly become computerised, which will play a large role in growth. Education as a sector will be another area where IT should play an increasingly important role. Among the evolved urban users, adoption of broadband and gaming applications will be important supporting trends.

Rajendran of Acer says, “In the SMB sector the key focus will be to build up robust front-end and backend systems to support and strengthen their delivery mechanisms and connect to the supply chains of larger vendors. Computerisation will be a major focus area as this segment is expected to make up almost 33 percent of the market and will grow at a steady pace."

The coming of age of dual core CPUs is also going to happen in near future. Rajendran adds, "These technologies will also see a lot of marketing money being spend on customer awareness and education."

Highlighting taxation as another key area that will going to effect this market in 2007, Anandan of Dell stated, "It is hoped there will be further rationalisation in taxes and duties and customers can benefit from better quality computer systems from the organised sector."

Moreover, industry experts also believe that with desktops morphing into full fledged entertainment devices as technologies like VIIV from Intel will get established this year. One will also see a lot of focus from major players on smaller form factors with emphasis on minimal footprint, power saving capabilities and computing power to match.

The days of bulky beige boxes fighting for space with CRT monitors are nearing an end. While TFT monitors at reduced prices have begun to become the preferred display devices today, the computer itself has metamorphosed into a small, sleek ultra-portable that is no longer an eyesore next to a TFT screen particularly in the enterprise PC market.

PCs are used today for far critical tasks than they have ever been and no computer buyer can afford routine system downtime and data reliability concerns. Kumar of HCL says, "We are seeing the emergence of revolutionary PC restoration tools bundled with PCs from many vendors that promise continuous PC uptime and a greater reliability of data."

The other key factors that would drive the PC market are:

  • The coming of large format retail where IT products would be displayed in never before seen shopping environments (as would be the case in speciality stores and large hypermarkets across the country) and ramp up of OEM retail brand shops in upcountry towns and cities.
  • Massive e-governance initiatives will also see mass computerisation programs which would drive growth.
  • Another major contributor to growth in this market would be the buying from the education sector especially institutes engaged in higher learning.

Celebrities pitch PC sales

The strategy of getting a PC endorsed by a celebrity shows that the PC is slowly entering living rooms as a gadget and is no longer considered as an IT hardware product. Using celebrities to shore up PC sales is a recent trend. “We launched the Lenovo 3000 family last year to address the home consumer and SMB segment. Our strategy in signing-up Bollywood stars like Saif Ali Khan and Soha Ali Khan to create brand awareness and develop a relationship with consumers has worked very well for us. Last year, awareness of the Lenovo brand rose from 38 percent in March to 74 percent in September,” says Bhatnagar.

Companies are coming up with celebrity endorsements. Kumar of Intex says, “This has brought about a change in the attention grabbing phase of a ‘purchase decision’. Celebrities do catch the eye of the consumer and make them sit up and take notice of a product. However, I feel that technological features, price, the bundling of the product with accessories and after sales service pay off in the long run.”

Neeraj Chauhan, Chief Operating Officer, eSys Group says, “India is a price sensitive market and customers will go in for the brand that gives them the best value for their money irrespective of the celebrity endorsing it. They may like Shah Rukh Khan or Saif Ali Khan as heroes but still not buy the brands these stars endorse if it is out of their budget.”

Kumar of HCL concurs, “We are of the view that to a PC buyer, what matters most are aspects like reliability and features of the PC and undoubtedly the vendor’s support and service. Whether or not vendors are able to communicate this aspect of their brand through celebrities is anybody’s guess.”

Desktop trends
32-bit Intel or AMD CPU-based PCs are market leaders. Many high-end computing jobs that were earlier the realm of RISC-based workstations can be today done with an x86 PC.

32-bit desktops are still the favourite among the SMBs. But the number of companies planning to go for 64-bit desktops are very high. Says K Ramaswamy, MIS (Management Information Services) Manager, The Ruby Mills, "Right now we are using 32-bit desktops, but we plan to go for 64-bit in one year because applications run faster on a 64-bit processor."

Some SMBs do go for 64-bit processors because of its technological edge. Says Rishikant Singh, EDP Officer, Haldiram Manufacturing Co, "We are using 64-bit processors because we are using a lot of ERP applications and also because of the high-level technology."

64-bit processors are not going to be ready for prime time until more 64-bit applications and operating systems are in the market. Although Windows XP Professional x64 is available, wide spread adoption is still going to take a while.

SMBs also look at things other than pricing. Says Atul Bansal, IT head, BLA Industries, "Vendors should be selected by considering their stand in the market, services provided by them and the cost they are providing." Some SMBs go for branded ones since they think branded products are more reliable because of their longer stance in the market.

Usage of RISC processor-based computers at desktop or workshop level is largely restricted to specialised processor-intensive tasks like heavy-duty graphic design, video editing, research or mathematical modelling. This space is already facing heavy competition from the CISC side and adoption is minimal at the SMB level.

The corporate PC

The strategy of getting a PC endorsed by a celebrity shows that the PC is slowly entering living rooms as a gadget and is no longer considered as an IT hardware product

Kumar of HCL says, “We have experienced tremendous growth in enterprise PC shipments in the last year on the back of strong demand from government, private and home segments. Active demand from SMBs also put a major thrust on commercial PC shipments for HCL in the previous year. HCL is ranked a joint number one for commercial desktop shipments in 2005.”

IT buyers are looking to evaluate the benefits of migrating to Windows Vista. The migration may involve a complete overhaul of IT infrastructure. Kumar adds, “While this migration remains a challenge, ultimately the enterprise stands to gain from enhanced productivity and security of their IT infrastructure thanks to a host of new features and tools available in Windows Vista. Ultimately, as we have seen with Windows XP in the past, the migration to Windows Vista will become a matter of when, not if.”

Vaidya of Wipro says, “For our customers, it’s not just about purchasing boxes but about managing the entire lifecycle beginning with the project of delivering and installing the systems on time in their offices across the country.”

Pointing out a key challenge in supplying PCs to enterprises, Anandan of Dell says, “The challenge in the enterprise market will be to manage an enterprise’s IT investments across the value chain of PCs, servers and storage and trading up to platforms that offer greater efficiencies. We see a significant replacement segment coming into existence.”

Windows Vista
Some of the key features of Microsoft’s latest desktop OS which is expected to boost PC sales are:

  • Enhanced Security - more and more users today access the internet and want a more secure browsing experience. Parents want their children to use the internet as a medium of learning and collaboration while protecting them from potentially harmful content. The new parental controls in Windows Vista allow parents to restrict the sites that children go to and control the programs and games they can use. Parents can also get easy reports on their children's browsing history. The new protected mode and phishing filter in Internet Explorer 7 allows businesses and consumers to take advantage of the internet for doing business while significantly enhancing the security of the online experience. Windows BitLocker encryption ensures that corporate data is secure even if a laptop is lost or stolen
  • Reducing costs in the IT environment around deployment, maintenance and support by leveraging key benefits in Windows Vista including support for NAP (Network Access Protection); additional group policies that allow granular control over USB devices, location-based printing and centralized power management; the new imaging format that allows hardware independent imaging ensuring that organizations have to create and maintain a much smaller set of images for deployment etc
  • Enhanced productivity for mobile workers including an enhanced user experience for connecting to wireless networks, Windows Sync Center, Windows Mobility Center, Windows Meeting Space for ad-hoc peer-to-peer collaboration etc.
  • An Improved Search in both speed of searches, but also different ways to search for information including digital media (files, music, pictures)

The cost factor

Kumar of HCL says, “As a result, the price of a PC has become less of a factor when compared to others like reliability and safety of data, which in turn have brought the customer’s attention towards reputed brands.”

Kumar of Intex adds, “This is the main reason behind the fiasco of the sub 10K desktops introduced some time back. The Indian customer wants all the features at a better price.”

Bhatnagar says, “The consumer is more concerned about ‘value for money’ rather than just the price. Other aspects such as warranty and customer service influence the consumer to a greater extent. Of course, price is still a huge consideration while making a purchase decision.”

2007: PC futures

Rajendran of Acer says, “In the SMB sector the key focus will be to build up robust front-end and backend systems to support and strengthen their delivery mechanisms and connect to the supply chains of larger vendors. Computerisation will be a major focus area as this segment is expected to make up almost 33 percent of the market and will grow at a steady pace."

The coming of age of dual core CPUs is also going to happen in near future. Rajendran adds, "These technologies will also see a lot of marketing money being spend on customer awareness and education.”

Highlighting taxation as another key area that will going to effect this market in 2007, Anandan of Dell stated, "It is hoped there will be further rationalisation in taxes and duties and customers can benefit from better quality computer systems from the organised sector."

The other key factors that would drive the PC market are the coming of large format retail where IT products would be displayed in never before seen shopping environments (as would be the case in speciality stores and large hypermarkets across the country) and ramp up of OEM retail brand shops in upcountry towns and cities. Massive e-governance initiatives will also see mass computerisation programs which would drive growth.

Another major contributor to growth in this market would be the buying from the education sector especially institutes engaged in higher learning.

 


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