BFSI

HDFC Bank
Vivek Joshi, VP, IT

It feels great. People usually do not give infrastructure its due importance. However, it feels nice to see that our efforts have been rewarded. This is more valuable because the selection, the criteria and the process is scientific. It means that we have done something great.

If something is working fine, you ignore it. You have to renew and revamp design and constantly work on improving availability and monitoring processes.

Incorporated in August 1994, the bank has a network of 531 branches across 228 cities in India, and over a thousand networked ATM’s. It was amongst the first to receive an approval from the RBI to set up a bank in the private sector, as part of the RBI’s liberalisation of the Indian Banking Industry in 1994 and commenced operations as a Scheduled Commercial Bank in January 1995.

General Industries

Indian Oil
S Ramasamy, GM, IS

It's a motivation for the entire team because it's not a one-man show. The entire team consisting of the IT team, partners, vendor and customers helped us win the award.

We needed a robust infrastructure. Ours consists of 28 elements including the power supply system, distribution, air-conditioning systems, data centre, network, storage, servers, access control systems, etc. These are the initial investments. We believe that the company can invest in technologies, but ultimately it has to be operated by people for which best practices need to be documented.

In the power industry, you need to conduct periodic power audits.If you line up the same agency every year, the agency might become complacent. It's better to change agencies. Servers generate a lot of heat. Today, the concept is not to cool a data centre but to cool individual servers. The best solution is to cool the racks.

Formed in 1964, the company owns and operates 10 of India’s 18 refineries. Indian Oil, together with IBP, operates the largest and the widest network of petrol and diesel stations in the country, numbering over 15,000.

IT / ITeS

Infosys
B T Sudarshan,
Associate Manager

It was a recognition of our operations with regard to our electrical department. Winning the award also reflects our organisation's operational processes, which made us the Uptime champion.

Maintenance of equipment needs to be carried as per OEM specification, avoid overloading of equipment, stick to periodical and preventive maintenance of equipment, create redundancy source for critical equipment, carry out power quality audit on regular intervals.

Infosys Technologies provides consulting and IT services to global clients. With over 66,000 employees worldwide, it uses a Global Delivery Model (GDM) to accelerate schedules with a high degree of time and cost predictability. As one of the pioneers in strategic offshore outsourcing of software services, Infosys has leveraged the global trend of offshore outsourcing.

Telecom

Bharti Airtel
Anjan Choudhury,
Vice-president, IT

It is a wonderful feeling. Uptime is an essential component of our customer service. We need to reach our customers quickly. As an example, consider a situation where a prepaid card has to be recharged. This can happen any time. When our customers dial into the call centre, our network should be up so that they are able to get details whenever they need them.

This is a recognition of our effort and it projects our abilities. It is also important because the telecom vertical is challenging.

We have our central data centres in Delhi, and power is always a problem. We have to depend on mains power so we have a 1+1 digiset and a 1+1 UPS.

The businesses at Bharti Airtel have been structured into three individual strategic business units (SBU’s) - mobile services, broadband and telephone services (B&T) and enterprise services. The mobile services group provides GSM mobile services across India in 23 telecom circles, while the B&T business group provides broadband and telephone services in 94 cities.