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The
skill of handling irate customers
Handling irate customers is an integral part of the customer
service industry. Vinutha V writes about the effective processes
that call centres have adopted.
The
new IQ—your inspirational quotient
It is true that your opportunities for tomorrow will stem
from how you invest in your career today. While the care and
nurturing of your career are vital to your professional future,
they cannot be your only goal. If they are, your satisfaction
will be very fleeting.
Inspired
by excellence
Vivek Malhotra, Director, Sales and Channels, Lenovo India,
is passionate about creating a culture of excellence, writes
Megha Banduni.
The
Oddfather’s Jungle Book—2
T A Balasubramanian’s lessons on how to survive in the
corporate jungle.
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