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Employee
engagement
Why the concept of employee engagement has become so significant
in IT organisations today. By Sudipta Dev.
Lessons
for young BPO bosses
As BPO companies begin to leverage the stability and dependability
of senior citizens by recruiting them for service functions,
they need to sensitise the young bosses of these older employees,
says Manjiri Gokhale Kalghatgi.
Picking
your customer’s brain - 3
T A Balasubramanian concludes his record of a meeting to boost
marketing efficiency at Baffle Corporation.
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