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Taking
a call on outsourcing
H Srikrishnan, the executive director of Yes Bank, had a challenge
on his hands even before they started doing business.
Managing
content for publishers worldwide
After commencing operations by concentrating on low-end data-entry
work, Datamatics Technologies Limited (DTL) has moved on to
become one of the largest players in BPO with a focus on publishing.
Penguin
power at UTI Bank
As an account holder calling up your bank’s customer
service number, you must have experienced the frustration
of being kept on hold listening to jingles. Although most
private banks have call centre agents, the time taken by an
agent to close a call has an impact on the number of calls
that a bank can handle at any given point of time.
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