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Prime
time for GIS
What do SUMUL dairy in Gujarat, Godrej Industries Ltd or Tata
Kisan Kendras in Uttar Pradesh have in common? The answer
is Geographical Information Systems or GIS, a classic example
of how technology can transform businesses.
Leveraging
e-mail best practices for BPO
Gartner estimates that the volume of e-mail for customer service
in North America alone was 11 billion in 2001 and that’s
expected to touch 36 billion by end 2005. If one were to add
the UK market for customer service through the e-mail channel,
that number goes up by another 35 percent. Less than 5 percent
of this email management business has been outsourced to India.
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