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Awaiting
an IM gold rush
Infrastructure Management (IM) is the cornerstone of any business,
and every resource—from mainframes to wireless and other
pervasive computing devices— must be managed in a cohesive
and integrated manner.
The
quest for value
HLL’s IT services’ constant endeavour has been to
bring best-of-breed business solutions, value and benefits
across the company’s operations. Its goal was to use
IT support processes and standards to ensure desired availability
and service levels among end-users.
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