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Is
job happiness a myth?
Why do some people find their jobs gratifying while others
are constantly nagged by dissatisfaction at their workplace?
Since most of our waking hours are spent at work, it is imperative
to find out the factors that determine job happiness.
When
the CEO tries to play God
Pankaj Sinha hails from a village near Gorakhpur. He is the
first engineering graduate from his village. Though he was
an average student, he did very well because of his intense
desire to make it big in life. He started his career as a
management trainee and later shifted to a multinational company.
The
power of positive thinking
Sanjay Nayak is passionate about driving on the highway. Once,
as a student in the US, he drove all the way from the East
Coast to the West Coast and back, covering the entire breadth
of the country in a matter of just ten days. He recalls, 'It
was once-in-a-lifetime experience.
People
First
In 2002, GTL introduced a charter called People First, which
declared that the BPO company was in the 'business of people.'
While the charter was introduced only two years back, for
Mumbai's oldest call centre (set up in 1998), people-care
has been the focus of the organisation since its very inception.
This is evident from the fact that many agents who have been
with the company since the beginning have risen to key positions
such as handling the British market or heading training for
the US.
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