BFSI

Aviva uses CRM to insure success
THERE has been an influx of private life insurance companies in India after the liberalisation of the Indian insurance sector. When Aviva entered the country in 2002, it was one of the last players to enter the market.

Backup system is lifeline of NSE
The National Stock Exchange (NSE) has a 60-65 percent share of the equity market. Its average daily turnover is Rs 8,000-9,000 crore. According to G M Shenoy, vice-president of information technology at NSE, the most critical asset of the exchange is its transaction data.

Syndicate Bank saves its way to success
"WE were looking for a solution to improve the productivity of the bank and its customers. It was never about an IT process," declares B S Murthy, general manager, IT, Syndicate Bank.

IDBI Bank reinvents itself
IDBI Bank, which began with an equity capital base of Rs 100 crore in November 1995, was earlier catering primarily to corporate clients. In 2001, the bank decided to focus on retail banking and began framing a new strategy.

Linux stars in Mission Critical
THE National Stock Exchange (NSE) was one of the first exchanges in the country to introduce instruments such as derivatives (which are similar to equity) where you trade in futures and options.

DCB implements Finacle in 89 days
DEVELOPMENT Credit Bank (DCB) is a fast-growing private sector bank. It has realised that without a robust technology infrastructure, it is difficult to maintain a competitive edge, and the bank is likely to lose customers to larger private banks.

Manufacturing

ERP brings visibility into Madras Cements' business
MCL had several 'islands' of systems (its own legacy applications) running across its three manufacturing plants and its corporate office in Chennai. In order to gain a competitive advantage, it had begun investing in computerising its payroll, finance, inventory, and invoicing systems in 1985.

Project CIS casts a golden eye on LGEIL
LG Electronics has a structured IT set-up in the 73 countries where it operates. ERP and supply chain software solutions are often pre-determined. LG Electronics prefers to use in-house solutions such as the LG-EDS-C ERP system.

Baan's ERP boost for Elgi
In 1997, Elgi decided to implement an ERP system. It chose Baan. “Baan gave us a special price. We looked at SAP and other solutions and concluded that discrete manufacturing was handled best by Baan,” says Arathi Varadaraj, vice president organisation development, Elgi.

mySAP helps ABB increase employee productivity
ABB India had developed a legacy application in-house to meet its financial, logistics and HR requirements. The trouble with the legacy systems was that real-time financial data wasn't available for decision making,

WRENCH helps BHEL trim product design cycle time
Bharat Heavy Electricals (BHEL), Hardwar, designs and manufactures a large number of products such as hydro, gas and steam turbines, turbo generators, condensers and motors.

MetaFrame brings Ujala to Jyothy Labs
JYOTHY Laboratories (JLL) has been producing and marketing Ujala, a popular fabric whitener, since 1983. The company identified high-growth product areas and wanted to leverage its IT infrastructure to cut operational costs and increase efficiency.

NG Pillai integrates operations with Microsoft's SBS
NG Pillai is a Delhi-based customs house agent (CHA) that caters to MNC clients such as LG Electronics and American Express. Started in 1993, NG Pillai has 35 employees and is approved by the Ministry of Finance to handle customs clearance for a variety of products on behalf of companies based in the National Capital Region (NCR).

Telecom

CRM responsible for magic at Bharti
Bharti Tele-Ventures is one of India's leading private sector telecom operators. Its cellular business, AirTel, is a leading mobile telephony brand. Like any telco, Bharti considers information technology a key business enabler.

Tata Teleservices, the customer is king
Tata Teleservices (TTSL) is part of the Tata Group. The company provides basic telephony services and complements and competes with Bharat Sanchar Nigam (BSNL) in the circles it operates in.

Bharti Broadband saves with Six Sigma
Bharti Broadband Networks (BBNL) is a leading integrated broadband service provider operating in the broadband, Internet and VSAT markets.

IDS helps HCL Comnet exceed customer expectations
HCL Comnet is a wholly owned subsidiary of HCL Technologies whose area of business spans across satellite communications to e-security and network intelligence to remote management of networks.

On time, every time
Blue Dart, one of South Asia's leading courier and integrated air express package distribution companies charges a 40 percent premium for its services and boasts of more than 100,000 shipments per day.

ACT accelerates clinical trials
Pharmaceutical companies spend 37 percent of their R&D budgets on speeding up clinical trials. A large part (30 percent) is outsourced to Clinical Research Organisations (CROs) who are looking at solutions that help automate the clinical trial process.

IT in cinema: the Rajtaru story
Rajtaru is a specialist post-production house that caters to all aspects of post-production including traditional and CG (computer graphics) animation, digital visual effects and non-linear editing.

A wireless pioneer
Pathways World School, an international school situated off Gurgaon-Sohna road near Delhi, has used wireless technology to create an educational system that radically differs from the traditional Indian model. It has deployed a campus-wide wireless local area network (WLAN) across a 30-acre campus with around 40 access points.