ICRM vendors look for new pastures
India’s offshore outsourcing prowess has had a beneficial impact on the Indian Interaction CRM (ICRM) market. Worth $77 million in 2003, this market grew at 38.2 percent over the previous year, according to a Frost & Sullivan report. But if research reports are to be believed, the market may not grow quite as quickly beyond the mid-term.

Conferring on the Web catches on
HIMANSHU Mehta, a lawyer, watches curiously as his 25-year-old son sets up a Web conference with partners in three Indian cities and two clients in the US. During Mehta’s time, meetings were always conducted face to face.