Mavericks in the corporate jungle
Google. The reigning Internet-search king. Love ’em, or hate ’em, but you sure can’t fault ’em for lacking chutzpah. For, which other company would keep everyone guessing by making a major product announcement (Gmail) on April Fool’s Day?

"Support automation software reduces the cost of IT support"
Cadir Lee, chief software officer, SupportSoft, talks to AKHTAR PASHA about how enterprises are investing heavily in automating and personalising not only customer support but also support for employees and partners

"We intend to double our business in India"
In July 2003, EMC acquired storage software vendor Legato for approximately $1.3 billion in stock. The move was seen as a bid to challenge Veritas. Charles Lucci, vice president, worldwide sales, Legato, talks to VENKATESH GANESH about why the deal makes sense and how Legato plans to get into the business of helping companies manage their bloating Microsoft Exchange databases

Keane Insight
IT in healthcare: the PwC view
THE Indian healthcare sector has started focusing on serving customers better, keeping in mind the need to balance a robust and profitable business operation and meeting broader social objectives.