Indian BPO flies high despite backlash
It’s a hot topic of discussion—while US senators debate the pros and cons of outsourcing back-office work to countries like India, employees of local call centres here are worried about their jobs. Will India’s BPO industry be able to turn the tide in its favour despite the controversy? And at what cost? Chris Ann Fichardo gets some answers

Talisma flavours CRM with BI
Talisma’s WebCentre 5 eCRM suite comes with analytical tools that pitch the product directly against CRM-enabled business intelligence tools from the likes of SAS. Akhtar Pasha analyses the company’s chances of widening its customer base by adding business intelligence to CRM

Big Blue unveils storage on demand
With its storage on demand product line, IBM is matching Sun’s N1 line-up, and raising the ante with its SAN Integration Servers (SIS) offering. IBM is committed to open SNIA standards and Prashant L Rao finds its solution to the problem of storage utilisation to be quite intriguing