Indian BPO flies high
despite backlash It’s
a hot topic of discussion—while US senators debate the pros
and cons of outsourcing back-office work to countries like
India, employees of local call centres here are worried about
their jobs. Will India’s BPO industry be able to turn the
tide in its favour despite the controversy? And at what cost?
Chris Ann Fichardo gets some answers
IT
corporates re-focus on ethics at the workplace
Work ethics encompass a set of behavioural norms expected
from all employees in an organisation. It is also the
embodiment of the core values on which the organisation
has evolved.
June 2003 Issue What’s
behind IT investment?
Which technologies are CIOs planning to invest in this
year? Is IT aligned with business in Indian enterprises?
The answer to all these questions is what 'Infrastructure
Strategies 2003' (IS 2003) is all about.
UMS will change
the way we communicate
Gone are the days when voice and electronic messaging were
the hottest trends in communication. Unified messaging systems
have now become a business tool for organisations the world
over. But what’s the position on the home front? Stanley Glancy
finds out
Govt, service sector
drive smart card growth
If you thought that flashing a plastic card was the privilege
of only the educated urban elite, think again. Smart cards
have made inroads into the heart of rural India. And surprisingly,
it is the Centre and the state governments that are taking
the lead in bringing technology to the masses. Srikanth R
P and Stanley Glancy tell us more about the status of smart
card implementations across India
Stock File
Tech stocks losing
charm
The uptrend continued on the bourses, amidst occasional bouts
of corrections. Buying was witnessed in index heavyweights,
old economy and power utility stocks.
E-Business
mySAP helps ABB increase
employee productivity
Engineering giant ABB India was losing control over its expenses
as its in-house legacy applications were inefficient and did
not provide real-time data. Akhtar Pasha finds that implementing
mySAP R/3 ERP and later mySAP (HR) have helped the company streamline
its business processes and increase employee productivity
It’s
a hot topic of discussion—while US senators debate the pros
and cons of outsourcing back-office work to countries like
India, employees of local call centres here are worried about
their jobs. Will India’s BPO industry be able to turn the
tide in its favour despite the controversy? And at what cost?
Chris Ann Fichardo gets some answers
