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The near-shore advantage
in BPO
Setting up contact centres in Mexico or Canada may seem counterproductive,
but for Indian players in the BPO/call centre space this move has
some significant advantages, says Prashant L Rao
ICICI Infotech grabs
share in US security pie
ICICI Infotech ventured into the US market with a host of security
solutions, even when the economic scene there was discouraging.
Today, the company has proved its mettle with an impressive client
list. Chitra Padmanabhan has the details on the company’s US strategy
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