Talisma to partner Primus

Talisma announced a strategic partnership with Primus Knowledge Solutions. Talisma will integrate and remarket the Primus eServer knowledgebase, Primus Answer Engine natural language processor (NLP), and Primus eSupport Web self-service solutions as components of Talisma’s multi-channel WebCenter 5.0 Suite.

The Talisma Knowledge Management module, powered by Primus Knowledge Solutions, enables call centres, help desks, and other support organisations to continually capture information from employees and customers, author, refine, share and use knowledge solutions as a natural part of the service and support workflow to provide relevant customer response.