Briefs

Talisma announces WebCenter 5.0
Talisma has announced the launch of the fifth generation of its customer service management (CSM) suite that ‘helps turn customer service centres into profit centres’. Talisma WebCenter 5.0 helps increase profitability and customer satisfaction with a fully integrated platform for managing cross-channel customer interactions, including real-time chat, collaboration and instant messaging.

Samsung targets 14 percent PC share
Samsung Electronics India is targeting a 14 percent share of the estimated 2.4 million units market for PCs through its recently launched BuildURpc initiative. Princy Bhatnagar, country manager-BUPC, SEIIT said, “We are looking at sales of over one lakh branded PCs this year.”

Symantec to boost support services
Symantec Corp. has introduced increased consumer support and subscription services in India. With this, Symantec’s retail customers of its Norton range of products will have immediate access to all comprehensive product information, technical support and subscription upgrades through a dedicated toll-free customer service number.

Creative launches trade programme
Creative Technology has announced the launch of its Creative retail partner programme across three major metro cities namely, Mumbai, New Delhi and Bangalore. The company has selected eight premium retail partners to participate in the initial phase of this retail programme based on strategic geographical locations, retail experience and commitment to the Creative brand.

Novell introduces Netware 6.5
Novell has introduced Novell NetWare 6.5 to deliver advanced services for business. NetWare 6.5 reduces management costs and complexity by protecting the network and its valuable data while providing sophisticated means to increase user productivity. NetWare 6.5 also includes open source and Web services technologies to support the integration and deployment of critical business applications.

Second round of funding for Plexion
Plexion Technologies completed its second round of funding of $2 million from JP Morgan Partners. Jonathan Lynch, general partner at JPMorgan Partners, New York said, “After the IT services boom, an increasing number of automotive and aerospace OEMs are turning to India for more cost-effective options in getting high-end design services, realising that India has a huge engineering talent waiting to be harnessed.”

Emerson wins MAIT award
Emerson Network Power (India) recently received the MAIT Excellence in Exports award in the hardware category for 2002-03. ENPI’s exports track record for 2002-03 has pegged it as the emergent leader in power supply exports across products within the company’s network uptime solution. These range from UPS, precision ACs, DC power systems, and automatic transfer switches.

Online solutions from SHL
SHL, an assessment and development tools provider has announced it will be developing desktop and online solutions and services in partnership with HCL Perot Systems via a dedicated offshore development centre in India.