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HCL Tech plans fourth BPO centre
HCL Technologies is planning to set up its
fourth BPO facility in Pune or Chandigarh by 2004. The company proposes
to set up a 500-seat centre with an investment of $7.5-$10 million.
“We now intend to move into secondary
towns like Chandigarh or Pune for additional BPO centres. We are
planning to set up our fourth centre with 500 seats by 2004 in either
of these locations,” said HCL E Serve Technologies chief executive
officer Sujit Baksi. He added that in order to set up a 500-seat
facility, the company would need to invest $15,000-20,000 per seat
or $7.5-$10 million in all.
The company has three centres in India—two
in Noida (national capital region) and one in Chennai. Of these,
only its Noida centres with 558 seats and 300 seats are operational,
while its Chennai centre (700 seats) is still to be operational.
“We are building additional capacity of 300 seats at our 300-seat
centre in Noida,” Baksi said.
The company had been using idle capacity
of a Gurgaon-based ITES company with around 100 people. “We
had temporarily run out of capacity so we decided to utilise the
capacity of another ITES player. But with our new centres to be
in place soon, we will be on our own,” he said.
Using idle capacity from existing ITES
players has become a norm for the bigger centres grabbing big contracts.
— The Financial Express
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