|
i-Vantage launches Global InServe
Venkat Pulapaka / Hyderabad
 |
| Amit Maheshwari |
With offshore outsourcing to India gaining
momentum, global players are rapidly increasing their investments,
either directly, or through major outsourcing vendors. Consequently,
software exports from India to the US and European countries increased
from $6.8 billion in 2001 to $7.5 billion in 2002. Interestingly,
a good percentage of these exports from organisations in India are
to their parent companies abroad, and this percentage doubled from
8 percent in 2001 to 16 percent in 2002.
However, a major portion of the outsourcing
work goes to third-party vendors. Though these vendors help multinationals
to cut operational costs, the benefits of offshore outsourcing are
still 20-30 percent higher for global players. “In order to
set new benchmark standards for cost savings in the outsourcing
business, the US-based ADP Inc and Hyderabad-based i-Vantage have
come up with a path-breaking solution called Global InServe,”
said Amit Maheshwari, chief executive officer of i-Vantage.
Speaking to Express Computer, Malcolm Thorne,
vice-president and general manager (CRM) at ADP said, “We are
using our vast software development experience to extend the capabilities
of offshore software R&D and support facilities using the Global
InServe model.”
Global InServe aims to break the traditional
offshore outsource path available to the majority of development
organisations, by delivering an additional 20-30 percent cost advantage.
This advantage is gained through the direct ownership of the facility,
combined with a management service provided by the vendor. “This
sets a new benchmark for cost savings,” said Malcolm Throne.
The new service provides a platform for
the creation and ongoing management of a subsidiary-based offshore
operation. The facility is owned by the parent organisation and
delivers the competitive edge through cost-reduction, scalability,
control, security of intellectual property and quality assurance
for IT operations.
Between the two companies, ADP and i-Vantage
have delivered offshore software solutions for IBM, Trek, ADP, Ford,
Coors Brewing and GE. For example, cost savings of $1 million has
been achieved by ADP already, by creating the ADP India Dealer Services
ODC facility in Hyderabad.
Both Maheshwari and Throne believe that
the InServe model is set to create a new wave of change throughout
the software development industry.
|
