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Thanks
to the recent spurt in the BPO arena, personalised interaction
with customers has gained importance in the CRM space. Realising
the potential in this space, Avhan Technologies recently released
the Avhan Call Flow Designer (CFD) toolkit Version 2, a rapid
development toolkit for Interactive Voice Response (IVR) and
Interactive Fax Response (IFR). The solution, according to
the company’s founder and CEO, Anand Awasthi, enables
an organisation to build multi-line computer telephone applications
from IVRs that integrate multiple databases to high volume
fax-on-demand systems. He said, “We have created a VB
for telephony applications. The graphical interface is extremely
user-friendly as it enables you to simply drag icons into
a user-friendly graphical flow chart.”
The CFD toolkit allows change in call flows without affecting
the system. It offers a multi-lingual system support including
English, Hindi, Marathi, Tamil, Arabic, etc. The solution
has been integrated with Philips voice recognition engine.
The text-to-speech software, Vachak, has also been integrated
with Avhan’s solution. The CLID/DNIS (caller identification
services) based routine definitions allow the user to create
personal call handling mechanisms with multiple IVR applications
running up to 200 different ports.
Awasthi added, “The latest version of our product supports
XML and can handle 45-50 lines in application. The application
also enables an organisation to handle around 50,000 calls
using just one computer. The new version is also HTTP compliant
and comes with a Web server.”
Focus verticals for Avhan include e-governance, telecom, large
enterprises. Awasthi expects these sectors to adopt CFD in
a big way. According to Awasthi, a 12-port IVR deployed in
five locations can save an organisation up to Rs 10 lakh.
No wonder then that Avhan expects to make close to Rs 10 crore
in revenues from this product alone, within a span of two
years.
The company has adopted the licensing model to market its
product in the international market. Towards this end it has
partnered with Siemens and Zensar Technologies. Avhan is currently
looking at attaining an ISO certification for its product,
to boost its standing in the market.
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