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Quality
assurance is key to successful BPO
As India increasingly grabs bigger chunks of the BPO pie, adoption
of recognised quality standards is a vital issue. Raju Bhatnagar
suggests some quality standards and processes that Indian BPO vendors
can adopt
Interview
“We
are saying T&M is Test and Management and not just Test and Measurement”
Acterna is one of the leading communications test companies
in the world. Vishnu K Goel, managing director-India and
director - South Asia Pacific, Acterna India, shares his views about
the Indian T&M market with Gaurav Patra
“Instructional
Design Technology is the trump card for IBM’s success in the Indian
e-Learning space”
IBM is known for its quality of delivery and innovative excellence
and this is the example which David Barun Thomas, regional
manager of Learning Services, ASEAN/ South Asia, IBM Global Services,
plans to translate in India.
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